Terms and Conditions

Our Contact Details: -

International LEDs (A trading name of International Lamps Ltd)
Stadium Way
Harlow
Essex
CM19 5FG

Telephone: 01279 459654 / 01279 442266
Fax: 01279 442222
Email: sales@internationalleds.co.uk

Registered Office: Manufactory House, Bell Lane, Hertford, SG14 1BP
Registered in England & Wales No. 994025

Making a Purchase: -
Could not be easier, just browse our website and add any item that you wish to buy into the shopping cart. After you have finished your selection, click on the ‘checkout’ and you will be asked for a few details that we need to be able to complete your order. We accept Visa and MasterCard.

When confirmation is received, this is to indicate that we have received your order. It does not mean that a contract exists between us. We will email you our acceptance of your order once your credit card details have been processed by Paypal or Sagepay. We have included this term to protect us in case  a mistake has been made in pricing,or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
In case of a change of price, we will always contact you first to insure that the price is acceptable.

Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 8.55am to 5:00pm)

Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £35.00 or more (After VAT is added) otherwise the delivery charge is £3.32 Ex VAT. We will deliver to you either by Royal Mail Recorded/Un-Recorded delivery, or by parcel carrier according to weight and value of the order. Certain items, such as long fluorescent tubes can only be transported by courier due to the length and delicate nature of the product. These products are normally pre-selected for an extra shipping charge of £5.79 ex VAT by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full.

Delivery is usually within 72 hours or sooner depending on the time of day we receive your order. However, we do not despatch orders at weekends and bank holidays.

If you are ordering from another Country please contact us before to arrange shipping costs!

Please note we cannot deliver orders to PO Box addresses.

In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order and, at NO extra delivery cost to you.

Back Orders: -
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait.

VAT Charges: -
For orders made from the UK or the EU 20.00% VAT is added.
VAT Number: 213210336

Credit Card Security: -
We use Paypal and SagePay to process our online transactions, whether you choose to use Visa, MasterCard or any other major card.
For millions of people PayPal and SagePay is a trusted and secure way to pay, its e-commerce payment and security are now among the most advanced in the industry.
In reality, any online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online us highly encrypted using complicated logarithm combinations.

Guarantee: -
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

Privacy Policy: -
International LEDs does not disclose buyer’s information to third parties other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Contacting Us: -
If you need to reach us, We monitor incoming emails continuously during office hours sales@internationalleds.co.uk  .
Please email us using CONTACT link on the homepage or alternatively  fax us on 01279 442222. or you can write to us at:-

International LEDs
Stadium Way
Harlow
Essex
CM19 5FG

Returns Policy: -
You may cancel your order within 14 days of making it and receive a full refund (Not including postage).
If you wish to cancel, please email:
customerservices@internationalleds.co.uk
If you have already received the goods (or receive them after you cancel your order) you must return them to:

International LEDs
Stadium Way
Harlow
Essex
CM19 5FG

In no circumstances may goods supplied against a firm order be returned without the purchaser having first applied for obtained the written consent of the company. A handling charge may be deducted from any credit allowed where it is established that the reason for their return was not the subject of the provisions of clause 8 or 13 hereof or through any error on the part of the company.  Items must be returned in 100% resalable condition i.e. no writing on box, no stickers/labels and no damaged boxes. If goods are returned in an unresalable condition no credit or replacments will be given.

Rejections:-

Unless otherwise agreed in writing goods rejected by the purchaser as not complying with the contract must be rejected with in 14 working days of delivery.

Your rights to return goods are protected under the EU distance selling directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm